Privacy Policy
Last updated: February 27, 2026
This Privacy Policy describes how Wowvibehouse ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at wowvibehouse.online and any related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
When you register an account, make a booking, contact us, or otherwise interact with the Service, you may provide us with:
| Category | Examples |
|---|---|
| Identity data | Full name, username, profile photo |
| Contact data | Email address, phone number, mailing address |
| Account credentials | Password (stored in hashed form), security questions |
| Payment data | Billing address, payment method details (processed by third-party providers) |
| Communication data | Messages, feedback, support requests |
1.2 Information Collected Automatically
When you visit or use the Service, we automatically collect certain technical and usage information, including:
IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time and date of access, session duration, and clickstream data. This information is collected through cookies, web beacons, log files, and similar tracking technologies.
1.3 Information from Third Parties
We may receive information about you from third-party services such as social login providers, analytics partners, payment processors, and advertising networks, where permitted by applicable law and their respective terms.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: To create and manage your account, process bookings and payments, deliver sessions and consultations, and provide customer support.
Communication: To send you confirmations, reminders, service updates, and responses to your enquiries. With your consent, we may also send promotional communications.
Improvement and analytics: To understand how users interact with the Service, diagnose technical issues, and improve functionality, content, and user experience.
Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, abuse, and other harmful or illegal activity.
Legal compliance: To comply with applicable legal obligations, enforce our terms, and respond to lawful requests from authorities.
Personalisation: To tailor content, recommendations, and communications to your preferences and usage patterns.
3. Legal Basis for Processing
We process your personal information on one or more of the following legal grounds:
Contract performance: Processing is necessary to fulfil our obligations to you under a contract, such as providing the Service you have requested.
Legitimate interests: Processing is necessary for our legitimate business interests, such as improving the Service, ensuring security, and marketing our offerings, where these interests are not overridden by your rights.
Consent: Where you have given us clear consent to process your information for a specific purpose, such as receiving marketing emails.
Legal obligation: Processing is necessary to comply with a legal requirement to which we are subject.
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
Essential cookies: Required for the Service to function. They enable core features such as authentication, session management, and security. These cannot be disabled.
Analytical cookies: Help us understand how visitors use the Service by collecting aggregated, anonymous data about pages visited and actions taken.
Functional cookies: Remember your preferences and settings to provide a more personalised experience.
Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our marketing campaigns.
4.2 Managing Cookies
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Where required, we will obtain your consent before placing non-essential cookies on your device.
5. Sharing Your Information
We do not sell your personal information. We may share your information with the following categories of recipients:
Service providers: Third-party vendors who assist us in operating the Service, including hosting providers, payment processors, email delivery services, analytics providers, and customer support tools. These parties are contractually bound to process your data only on our instructions and to maintain appropriate security measures.
Business transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
Legal and regulatory authorities: Where required by law, court order, or governmental authority, or where necessary to protect our rights, property, or the safety of our users or others.
With your consent: We may share your information with other third parties where you have given us explicit permission to do so.
6. International Data Transfers
We operate internationally and may transfer your personal information to servers or third-party partners located in countries other than your own. These countries may have data protection laws that differ from those in your country of residence.
Where we transfer data internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses, data processing agreements, or other legally recognised transfer mechanisms.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
The duration of your relationship with us and whether your account remains active; legal, regulatory, or contractual obligations that require us to retain records for a specified period; and the nature of the data and the potential risk of harm from its unauthorised use or disclosure.
When information is no longer required, we securely delete or anonymise it in accordance with our data disposal procedures.
8. Security of Your Information
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection practices.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
Restriction: You may request that we restrict the processing of your information in certain circumstances.
Portability: You may request that we provide your information in a structured, machine-readable format.
Objection: You may object to processing based on legitimate interests or for direct marketing purposes.
Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
10. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information as promptly as possible.
11. Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access, as we have no responsibility or liability for their content or privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a direct notification.
Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
| Company | Wowvibehouse |
| Address | 26A/190 Anson St, Orange NSW 2800, Australia |
| support@wowvibehouse.online | |
| Phone | +61 2 6334 4540 |
| Website | wowvibehouse.online |
We are committed to resolving any concerns you may have about our handling of your personal information in a timely and transparent manner.